NIZRO

Hotels · Guesthouses · Hotel apartments · Oman

One
Night

Everything that happens in your hotel between the guest arriving and the guest leaving, in one system that knows itself.

Up to 200 rooms Arabic and English A hotel day on Muscat time

A night at the desk

The notebook is not the problem

In a twelve-room guesthouse the booking arrives on WhatsApp, gets written in a notebook, then copied into a spreadsheet. At dinner a guest walks in without a booking and is given a room the notebook said was free.

18:00A booking on WhatsApp
20:00A walk-in guest
21:30The four levy lines on a calculator
23:00A discount, no reason written
MorningA room sold twice

The problem is that the truth about your hotel lives in four places, and no one of them knows the others.

What Nizro is

One system that runs the hotel from the booking to the goodbye, and carries your accounts, purchasing and payroll with it. Arabic and English, on a computer, a tablet and a phone.

And why it can be believed

  • A room that is sold leaves every screen in the same instant.
  • The rule lives in the database, not on the screen.
  • Every act carries a name and a reason, and they stay.

The tape chart

Your whole month,
in one look

in house confirmed tentative no room yet

One tap

Tap a bar, the stay opens

The guest, the card, the folio and everything that has happened to the stay, on one screen.

One tap

Tap an empty night, the booking starts there

Room and date already filled in. You do not retype what is in front of you.

The rooms board

And a second screen speaks for the room itself

One big button per room, grouped by floor: clean, inspected, dirty, out of order, out of service. A single tap moves it, and it works with a thumb on a tablet in the corridor.

The booking

The price moves
before you promise it

The guest by phone, the dates, the room type, the rate plan, where the booking came from, and the deposit. All on one screen, and the figure changes in front of you as you change anything.

3 nights × 42.000 · double room with breakfast126.000
The four levy lines29.744
Deposit receipt ADV-000214-50.000
Guest pays at checkout105.744

Where the booking came from

Direct WhatsApp, the website, the phone, a walk-in, Booking.com, Agoda, or something else. With the reference, the commission and who collects it. One button opens the guest's WhatsApp with a message carrying the dates and the price.

And no room is sold twice Manager only

Book does not work until the dates are valid and a price comes back. If no room of that type is free, only a manager ticks "accept an overbooking", and it is written under their name. The desk does not have the choice.

Arrival

The card before the key

The Check in button does not appear at all until the lead guest's card is filled. In its place the screen reads "fill the registration card".

This is not a matter of screen order. It is a door in the database that refuses a check-in without a card, whichever way you come at it.

The ID

  • Civil ID, GCC ID, passport, or other.
  • An ID expiring before the arrival day is refused on save.
  • Up to two photos, deleted on their own 12 months after departure.

Companions

  • An adult companion gets their own card.
  • A child, or a companion with no ID, is written by name under the lead guest.
  • And appears by name in the guest register.

The card prints in Arabic and English on one sheet, with two signature lines: the guest and reception. The guest's consent is ticked before it saves.

The folio

One figure
at the end of the list

3 nights × 42.000126.000
The four levy lines on the nights29.744
Laundry6.000
Airport transfer12.000
Deposit paid ADV-000214-50.000
Balance to pay123.744

If the guest has paid more than they owe, the same figure becomes balance to give back, so no surplus hides in a drawer.

An agreed price Manager only

Only a manager approves a price below the plan, and it does not save until the reason is typed. The reason stays on the stay for good, under the name of whoever approved it. The desk never sees the button.

Removing a line asks why

Your own line from your own day is ordinary desk work. Somebody else's line, or a line from an earlier day, belongs to a manager. What was removed shows up in the "where money was given away" report.

Oman's levies

Four lines,
in the right order

Service charge on the net. Tourism fee and municipality tax on the net plus the service charge. VAT on all of it. The order is the difference between the right figure and a figure near it.

  1. The room, net100.000
  2. Service charge 8% of the net+8.000108.000
  3. Tourism fee 4% of 108.000+4.320112.320
  4. Municipality tax 5% of 108.000+5.400117.720
  5. VAT 5% of 117.720+5.886123.606
  6. The guest pays123.606

And every line prints under its own name

Never folded into "tax included". The rates, the order and which fees VAT applies to are a setting for your hotel, not a rule fixed in the system.

And the levies are not your revenue

2520 service charge · 2500 tourism fee · 2510 municipality tax. Liability accounts in the ledger, not income. So "how much do I owe the authorities" is a figure, not an estimate.

Checkout

A real invoice,
not a record on the side

Check out and invoice turns every open line into a sales invoice in the same Nizro books every other trade uses, through the same door and the same numbering.

Left early

Only the nights slept

Or all the nights booked. You choose, and the choice is written down.

Stayed longer

Extend to today at plan price

Or, manager only, check out as booked with nothing added.

Never arrived

The first night charged under your policy

Its invoice is raised the moment the no-show is marked, the deposit is applied, and the room is released for the other nights so they show free on the chart to anyone who asks.

Behind the desk

The room speaks for itself

HousekeepingA board built each morning from the day's own stays, departures first. The manager hands out rooms, the cleaner taps Start then Done.
MaintenanceA fault reported with its place and urgency, and a room taken out of order with a date to come back, through the same door.
The handover bookMorning, evening and night, with the cash counted. Added to, never edited, never deleted from.
If the cleaner says a room is empty while the desk says a guest is in it, that shows in a red box until a person settles it.

Three screens built for a tablet and a thumb rather than a mouse, all writing into the same place the front desk reads from. Nizro does not make the three agree. It shows you the moment they did not.

Day close

The night closes itself
at two in the morning

Muscat time, not the time of a server in another country. It posts a night for every resident stay with its four levy lines, settles the no-shows under your policy, closes the drawers, works out the day's numbers and prepares the guest register. Nobody stays up for it.

Did not arrive · Al Balushi · room 201Open
No-show to charge · Al Kindi · one nightOpen
Overstay · Smith · room 103Open
Unpaid · Al Harthy · 123.744Open
Room discrepancy · 102Open

The morning screen does not show what went right. It shows only what did not.

And if you were away for days

One button says close the days still open, and it walks through them one at a time under the same rules until it reaches today.

And the guest register is ready

A file drawn from the registration cards themselves, every guest, companion and child by name, carrying a "reported" tick that stays in the record.

The manager's numbers

Three figures,
and how each was made

Occupancy

70%

84 nights sold of 120 that could be sold. The change against the previous period is in points, never a percentage of a percentage.

Average room rate

44.500

Room revenue over nights sold, before the levies and VAT.

Per available room

31.150

Room revenue over every night that could have been sold, empty ones counted in.

The third is the honest one. Fill the hotel by cutting the price and occupancy climbs while this one falls, telling you the nights went up and the money did not.

Where the money went Manager only

A report on the last thirty days. Every line in it opens its own stay, so you learn who did it and why, not only how much.

  • Agreed · prices below the plan, who approved and why.
  • Lost · cancellations and no-shows, and what they would have been worth.
  • Voided · lines taken off folios, by whom and why.

Channels On the way

One calendar,
and every channel reads it

A room you sell at the door has to leave Booking.com in the same minute, not in the evening when somebody opens the site's dashboard.

  • Direct booking · no commission
The tape chart RATES · AVAILABILITY · STOP-SELL
  • Booking.com
  • Airbnb
  • Agoda
  • Availability, rates and restrictions go out from the chart itself. Never entered twice.
  • A booking from a channel arrives as an ordinary stay, with its reference and its source.
  • Commission is written on every booking, with who collects it.
  • So at month end you know what each channel cost you in rials, not in feeling.

The channel bridge runs through an intermediary channel manager, so your hotel needs no technical agreement with each site of its own. It is the next piece of work on the hotel plan, and it arrives as an update rather than a new system to learn from the beginning.

And the rest of Nizro

Your books are not
somewhere else

Your hotel opens with five doors already there on the first day, not modules bought later and joined up with files.

AccountsEvery checkout invoice, every deposit and every levy collected posts itself. Profit and loss, balance sheet, cash and bank whenever you look.
PurchasingLinen, towels, cleaning supplies and maintenance parts: a purchase order, a receipt, a supplier bill, and a debt you know the size and date of.
People and payShift rosters, attendance by exception, the night differential, weekly rest, social protection, the Omanisation target, and credentials that warn before they expire.
CustomersAn enquiry from the website, WhatsApp or the door becomes a lead with a follow-up, so a group asking about ten rooms in March is not lost.

And as the hotel grows: appointments for the spa, the transfer or the meeting room, and projects for events and functions. Turned on when you need them, not before.

Who may do what

The desk does not discount,
and the manager does not forget

The front desk

  • Books, checks in and checks out
  • Fills and prints the registration card
  • Adds a line to the room
  • Removes their own line from today
  • Writes in the handover book

A manager only

  • Approves a price below the plan
  • Accepts an overbooking
  • Removes another's line, or an earlier day's
  • Closes the day and changes the levies
  • Sees "where money was given away"

The button is hidden, yes, but the act itself is refused in the database, so it does not slip through another screen or another device.

Trust in a member of staff is not built by stopping them. It is built by everything they did being written down, with no effort from them and none from you.

The difference

The same hotel,
with different information

Not one room added, not one member of staff hired, not one price raised. Only the place where the truth lives has changed.

Before

  • "Do you have a room?" answered by a notebook
  • The four levy lines on a calculator
  • A discount mentioned, or not mentioned
  • The guest register typed out again
  • Somebody stays up to close the day
  • Occupancy estimated at month end

With Nizro

  • A chart showing the whole month at a glance
  • Worked out in order, printed by name
  • No discount saves without a reason and a name
  • A file drawn from the cards themselves
  • It closes at 02:00, the morning is exceptions
  • Three figures, each with its working
Six places, and any one of them is worth an hour a day.

The next step

Start with one room

The hotel setup screen has five steps, and above them a strip that tracks what is left before "ready for the first guest". You go through it once, and then you get on with the work.

01

Rooms and room types

Floors and numbers in one go, up to 200 rooms for the property.

02

Rates and seasons

A rate plan per type, seasons, and the price of one particular night when you want it.

03

Fees and policies

The rates and their order, the no-show policy, and your check-in and check-out hours.

We show you the system on your hotel: your rooms, your rates and your levies, not a general example.

Request a demo · nizro.app Arabic and English · Omani rials · up to 200 rooms · in the cloud